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Check for some answers to our most frequently asked questions.

What is the fax number for Park City Credit Union?

What information do I need for direct deposit or to authorize an automatic payment withdrawal?

You will need the full 9-digit savings account number or the full 14-digit checking account number, along with the routing number.

How long will my debit card remain active?

Your debit card will work until the last day of the month that it is set to expire. A replacement card will be mailed to you mid-month of the last month, to your address on file with Park City Credit Union. If you change your address, please visit any PCCU branch and verify we have the most current address.

Can I have my online banking reset or unlocked with a written request?

No, please call (715) 536-8351opens phone dialer to have your account(s) reset or unlocked.

My E-Statements are not showing up on my web browser.

If your E-Statements are not showing up on your current browser, try using a different web browser. If you’re still experiencing technical issues with other browsers, please call (715) 536-8351opens phone dialer.

What are your hours?

All of our hours of operation at our locations are available and listed here.

How will I be notified of Holiday Closures?

Holiday closures will be listed on the main page of our website (as an “alert”) as they occur. Closures are also listed on the Park City Credit Union locations page. You can call us any time regarding closures at (715) 536-8351opens phone dialer.

What do I do regarding a lost or stolen card?

Information regarding lost or stolen cards can be found here.

For credit cards, we ask that you call (715) 536-8351 opens phone dialerand report it immediately.

For debit cards, we ask that you call (800) 383-8000opens phone dialer and report it immediately.

Through the Park City mobile app you can also temporarily lock a lost/stolen card 24/7.

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Park City Credit Union provides links to web sites of other organizations in order to provide visitors with certain information. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that web site. Once you link to another web site not maintained by Park City Credit Union, you are subject to the terms and conditions of that web site, including but not limited to its privacy policy.

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